All posts tagged: user-centered design

HWZ Yea(h)rbook 2018 article

“Cracking the Code of Public Sector Innovation” included in Yea(h)rbook

The Institute of Digital Business at HWZ University in Zurich, Switzerland, included my article about how to create a method to innovate in the public sector in their yearbook 2018. Very happy and proud to make a contribution and to see my learnings being shared and used! The full article can be read here. The yearbook can be ordered here. My thanks to the team who worked with me on this project at City Innovate Foundation, namely Garrett Brinker, Katy Podbielski, Luke Kim, and Carlos Cruz-Casas of Miami-Dade County as well as all the experts, researchers, writers, advisors and supporters. It was a pleasure and together we created something unique!  

urbmobplaybook

Cracking the Code of Public Sector Innovation

What I learned from developing an innovation method for the public sector: Design thinking and user-centered approaches can innovate for public organizations, if … The focus on users, not technologies. Design thinking is used to create a 360° view of the problem. Industry is involved to map out solutions to use cases and for personas. However, adoption by residents is the ultimate objective and measure of success. The first playbook by City Innovate Foundation was announced last week. It documents how Miami-Dade County’s public transit systems can interface with private transportation services such as Lyft ride-hailing or Zipcar car sharing. Not only is it the first of its kind playbook but it was also created thru a new approach to public sector innovation. The process leading to the playbook was the “Collider Methodology”, which I developed for City Innovate over the last 15 months. It was truly an experience of- “Cracking the code of public sector innovation” The starting point was the idea to map out solutions by “colliding city officials, industry representatives and independent experts on one urban problem”. And the objective was to create …